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How jin123 Protects Your Account Data

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

DANA, OVO & GoPay data handled securelyAccount access protected by OTP verificationData requests processed through support channelsRetention periods clearly definedAvailable where local law permits

Explore the Lobby Read FAQ

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, correct, or request deletion of the personal data we hold, contact our account team directly. We aim to respond to all data-related requests within a reasonable timeframe. Requests submitted through live chat or email receive a written confirmation so you have a record of the exchange.

Team online

Live Chat

Open the chat widget from your account dashboard. Available around the clock for data queries, wallet verification questions, and account access issues.

Email Support

Send your data request to our support address found in the account help section. Include your registered contact detail so we can verify your identity before acting.

Account Help Centre

The help centre covers common privacy questions — how to update your DANA or OVO wallet reference, how to request a data export, and how to close your account.

DATA HANDLING

Our Approach to Keeping Your Data Safe

Security at the account level is not an afterthought. Every login triggers an OTP step tied to your registered mobile number, so access requires something only you hold. Payment data for DANA, OVO, and GoPay is stored in encrypted form and never written to plain-text logs. We review data retention schedules periodically and remove records that no longer serve a stated purpose.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. No advertising cookies are placed without your consent via the cookie banner.

Account Security

OTP verification on every login means your account cannot be accessed from a new device without the code sent to your registered number — a step that protects your wallet links too.

Data Retention

Transaction records tied to DANA, OVO, or GoPay payments are kept for as long as needed to resolve disputes or meet audit requirements, then deleted on a rolling schedule.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or ask us to delete your account data. Submit the request through live chat or email and we will confirm receipt in writing.

What This Privacy Policy Covers

jin123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with jin123, we collect the information needed to operate your account — your registered name, contact details, and the wallet identifiers you link for DANA, OVO, or GoPay transactions. We do not sell this data to third parties. Transaction records are

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retained to meet our internal audit requirements and to support any disputes you raise through our account team. Cookies and similar tracking tools are used on this site to remember your session, measure page performance, and serve content relevant to your region. You can manage cookie
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preferences through your browser settings at any time. Data we hold about you is processed only for the purposes stated here: account operation, payment processing, fraud prevention, and service improvement. Access to your stored data is restricted to authorised personnel. If you use our platform from
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Batam or any other supported region in Indonesia, the same data rules apply regardless of the device — mobile or desktop — you use to reach the lobby. Availability of our services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These are the questions our account team receives most often about data, cookies, and your rights as a jin123 account holder. If your question is not covered here, reach out through live chat.

We collect your registered name, contact details, and the wallet identifiers you link — such as your DANA, OVO, or GoPay number. We also log transaction records and session data needed to operate your account.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and with service providers bound by confidentiality obligations.

Contact our support team via live chat or email with your registered contact detail. We will verify your identity and send a summary of the data we hold within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will remove data that is no longer required for audit or dispute purposes and confirm the action in writing once complete.

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage or withdraw cookie consent at any time through your browser settings or the cookie banner.

Wallet identifiers are stored in encrypted form and never written to plain-text logs. Access is restricted to authorised personnel, and every account login requires OTP verification tied to your registered number.

How jin123 Protects Your Account Data

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

Our Approach to Keeping Your Data Safe

Cookie Policy

Account Security

Data Retention

Your Rights

Common Questions About Your Privacy

01 What personal data does jin123 collect when I open an account?

02 Does jin123 share my data with third parties?

03 How do I request a copy of the data jin123 holds about me?

04 Can I ask jin123 to delete my account data?

05 How does jin123 use cookies on this site?

06 Is my DANA, OVO, or GoPay wallet information stored securely?

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